Access Storage - Oakville East

The worst customer service experience ever! We rented a unit from Access Storage, diligently paid our monthly fees, only to have our belongings stolen due to a shocking security breach. Not only that, but also the lock on our unit was cut open with a bolt cutter, resulting in the loss of almost everything we had stored. Upon reaching out to Access Storage for support and compensation, we were met with nothing but disappointment! According to their policy, they refused to refund our money, leaving us in a state of financial loss. We were told to pursue the insurance that we paid for at an extra cost, and that has been a six-month-long hassle with absolutely NO progress. Despite numerous calls to the office and attempts to communicate with the regional manager, we have seen no action or progress. It is truly disheartening to feel that nobody at Access Storage cares about the distress which their negligence has caused. Our repeated efforts to seek resolution have been met with empty promises and an utter lack of responsibility on their part. The emotional toll this has taken on us is immeasurable. Even when involving law enforcement, the lack of proper security measures, such as insufficient cameras, has hindered any meaningful investigation. In short, my experience with Access Storage has been the WORST customer service experience ever! Their inadequate security measures, refusal to take responsibility, and broken promises have left us in a state of emotional turmoil and financial loss. I strongly advise against entrusting your belongings to a company that lacks integrity and care in a service-oriented industry.

Quiet and peaceful environment. Manager is fantastic addition to the equation. I will definitely recommend and come back whenever the need arises.

Guido was very personable. I had no idea how using storage works he was able to explain everything in user friendly terms. He made sure I knew how to sign with my code. He showed me the unit and offered suggestions as to how to store any furniture I may bring in. He was very helpful.my experience was great and I would strongly recommend them

I have had a great experience with the Sherwood Heights location. The manager, Guido, is easy to work with and very professional.

Great customer service, clean facility. I would definitely recommend!!